Full refunds will be made for products returned providing such returns meet the following criteria:

  • The product must be returned and received by Garland Holmes within 30 days of the date of purchase.
  • Product, presentation case & packaging must all be received in merchantable condition.
  • Returned goods must be supported by purchase receipt or gift receipt.
  • All items returned are to be shipped at the sender's expense.
  • Refunds will not include cost (if any) charged for original shipping.
  • Refunds will not be applicable for men's & women's jewelry, special offers, clearance and final sale items, personalised, dated or annual editions.
  • Items damaged in the shipping process must be notified to Garland Holmes immediately on receipt of the delivery. Customer must keep all packaging (shipping box, packaging materials, presentation box) as well as the damaged item itself. Garland Holmes will then contact the carrier (UPS, USPS etc) to start the claim process and for the carrier to visit the customer to inspect and take away the damaged item and its associated packaging. Garland Holmes reserves the right to replace the damaged item or issue a full refund to the insured value at its own discretion.

In the case of purchases made by credit card, refunds will only be made to the card number on which the original purchase was made.

All refunds will be made in United States Dollars (US$). On international transactions, Garland Holmes will not be responsible for fluctuations in currency exchange rates between the date of purchase and date of refund.